AUTOMATION · AI · TECHNICAL OPERATIONS
Mahmoud Abdelhakim Ayesh Abu Awwad
Automation, AI & Technical Systems Specialist
IT Support · Technical Operations · X-Ray Image Analysis
I build dependable technical workflows, support operational systems, and translate complex requirements into clear, usable solutions.
Professional profile
A practical technologist at the intersection of systems and operations.
AI & Robotics Engineering graduate with hands-on experience across automation support, IT operations, inspection technology and secure operational environments. I combine field discipline with software thinking: diagnose the real problem, design a controlled workflow, verify the result, and document it clearly.
Core expertise
Four disciplines. One systems mindset.
Automation & Technical Systems
Field and central support for fuel-station automation, DOMS environments, tank-gauging workflows and reliable operational reporting.
AI, Robotics & Prompt Engineering
Structured prompting, iterative evaluation and generative-AI workflows that turn complex goals into controlled, reviewable outputs.
IT Support & Networking
Windows workstations, user access, printers and scanners, IP configuration, basic Cisco networking, helpdesk documentation and backup routines.
X-Ray & Security Operations
High-volume cargo and baggage X-ray image analysis, density and anomaly recognition, escalation, documentation and radiation-safety compliance.
Experience
Built in real operating environments.
Technical Operations Assignments
Jordan Customs Department
Rotational assignments across cargo and baggage inspection technology, container-monitoring support, IT service operations and CCTV control. Work is described at a professional level while preserving operational confidentiality.
Automation Support Technician
Al Manaseer for Oil & Gas
Supported automation systems in stations and central operations, including DOMS and automated tank-gauging environments. Built Python tools for authorized reporting, backup and data-handling workflows, contributing to a 15% reduction in tender cost.
Cashier & Sales Assistant
LUMI Market
Managed POS transactions, stock and customer service in a fast retail environment while maintaining accuracy, product knowledge and dependable shift handovers.
Selected work
Useful software, grounded in real workflows.
TRATHIATECHNICAL PROJECT IDENTITYRwabi Transport Management System
A complete, deployed transport-operations system covering shipments, materials, pricing, expenses, permissions, reports, backups and activity controls. Designed for daily Arabic-first use; the production environment remains private.
◆Source code and operational details are private. A guided technical review is available on request.
Network Task Automation
A Python/Tkinter workflow for authorized Telnet-based collection, validation and reporting of operational data.
DOMS Backup & Reporting
Controlled utilities for retrieving, preserving and organizing authorized station reports inside the employer network.
Prompt engineering & generative AI
AI is most valuable when the workflow is engineered.
My strength is not simply writing a prompt. I decompose the objective, establish constraints and acceptance criteria, control context, review evidence, challenge weak outputs and iterate until the result is usable. This approach supports software development, technical research, documentation, visual direction and bilingual content while keeping human judgment in control.
Define the real outcome
Structure context & constraints
Generate and challenge
Verify, refine & document
Education & capabilities
Technical foundation, continuously expanded.
Associate Degree in Artificial Intelligence & Robotics Engineering
Al-Balqa Applied University · Faculty of Engineering Technology · 76.4%
Arabic — Native · English — Professional working proficiency